By using our site and services, you indicate that you accept the following terms and conditions.
Who We Are
This page tells you the terms on which you may make use of our website and services at tidymyroom.com (referred to as ‘our site’). The site is owned and managed by Stow Group Limited (“Tidymyroom.com” or “We”). Registered in England and Wales, company number 11504835 and our registered address is The Bank, 151-155 Hoe Street, London E17 3AN. The term “staff” refers to our “members of staff, staff representatives, contractors and business partners”. The term “customer/s” refers to “you, the client or persons requesting the use of our services”.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
We are NOT liable for any direct, indirect or consequential loss or damage incurred by any user in connection the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it.
Your Information and Privacy
All customer information is treated as private and confidential. We manage your information in line with EU GDPR guidelines outlined in our privacy policy. By using our site and services you consent to such processing of information and you warrant that all data provided by you is accurate. We do not store or process any financial or payment information.
Delivering Our Services
A minimum duration of 2 hours per booking applies for most services and a maximum of 6 hours per day. See pricing for details. Rates are subject to change.
Booking times are available between 8am and 4pm – Monday to Sunday. Each booking is invoiced electronically and paid in advance.
Additional sessions can be purchased on the day if needed.
Customers may cancel or adjust the time of a booking with a minimum of 24 hours advanced notice. Customers agree to pay the full invoice if the booking is cancelled or changes the date/time less than 24 hours prior to the scheduled appointment.
The customer is responsible of providing access to property at the agreed day and time. In most cases, we may require the presence of the customer or his/her representative at the beginning and at the end of each booking so an inspection can be carried out to ensure satisfaction, or in case any corrections are required. In some cases our staff may gain access to the property via the customer providing a key. As such the customer is responsible for providing the required keys for all door entries without special effort, that is convenient and safe for our staff.
Any prior issues with property damage or delicate items should be disclosed when the booking is confirmed. Such items may include, doors, windows, cupboards, ornaments and special equipment.
Our services are for those specified in the quote. We have the right to refuse a service if it does not fall within our list of services or what is reasonably required of our staff.
We may refuse to deliver our services if there is a safety concern or a liability concern for any of our staff. A full or part refund will be given in such cases.
We are not responsible for removing old or permanent stains on items or furnishings, including carpet.
We do NOT dispose of any rubbish or remove any unwanted items from the building. Our service only includes packing, boxing or bagging any unwanted items in preparation for disposal or storage. We do NOT discard furniture or junk.
We are able to provide storage and packing supplies at an additional cost per item.
Covid-19 Safety
We take full responsibility for providing our staff with personal protection equipment (PPE). All staff are trained on Covid-19 safety to protect themselves and our customers. Staff will always attempt to maintain a 2-metre social distance between them and the customer.
If a customer is self-isolating at their property we will not be able to complete the booking until the customer has completed the self-isolation period and tested negative for Covid-19. No refunds will be provided in such a case, but the customer may rebook free of charge.
DBS and Background Checks
All staff are background checked. In most cases staff are DBS checked before they start work. There may be cases when an employee’s DBS check has not yet been completed but we have checked professional character references and previous employer information, and will use our discretion to allow them to start working with us.
If for any reason you have a concern about a member of our staff or require additional assurance on safety and security call the management team on 0333 344 8404.
Payments and Refunds
We do not hold or store any financial or payment information. No personal or financial information is stored from payments.
All payments are processed electronically and securely using third parties services, PayPal, Stripe, Visa, Mastercard and direct bank transfer. We do not accept cash or check payments.
Invoices are sent to customers in advance and payment must be received before work can commence.
The quote is an estimation of the duration of the service. The quote is based on a basic description of the customer’s room and expected outcome.
Please note that the final cost and duration of a job may vary from the price quoted upon arrival at the property, after a full assessment of the work has been completed.
A full refund will be provided if a job is cancelled by ourselves.
Unless, for any reason we fail to deliver part of the service, a part-refund will be issued. No other refunds will be given once the job has started, however customers can request that a job is completed to their satisfaction following a complaint.
Offers and Discounts
Where no specific terms are mentioned on the offer page, the following terms shall apply.
- Offers and discounts are one per customer
- Offers and discounts shall not be used with more than one offer or discount per transaction
- Offers and discount may expire at anytime
- If offers are abused the customer will cease the right to use such offers
- Offers and discounts are subject to change at anytime
Property and Liability
We take full responsibility for our property and items which includes equipment, cleaning supplies, boxes, uniform etc., at all times. We do not permit the use of our property from any parties other than those who are contracted to do so, such as members of our staff. Any damage caused by unauthorised use of our property will be subsequently invoiced to the offending parties i.e a customer.
Customer may request specific cleaning detergents and equipment to be used and will be required to provide these, unless arrangements have been agreed prior with the team. The customer will be also be responsible to ensure they are safe for use and in full working order. Will not be liable for any damages caused by a faulty or unsuitable detergents/equipment supplied by the customer.
We do NOT take responsibility for any property or items not belonging to our company.
We will NOT be responsible for keys at any time nor any other customer property or third party property. We will not accept any liability for any damage caused to property not belonging to us.
In case of damage to property our company is responsible for, we will aim to repair the item at its cost. If the item cannot be repaired we will credit the customer with the item’s present cash value toward a like replacement. Damage claims must be reported within 24 hours of the service date to be considered.
All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
All claims to property should be emailed to admin@tidymyroom.com with the subject line: property damage.
Insurance
Because of the nature of our services, we ensure that customers and their personal possessions are protected from accidental damage or injury with public liability insurance. Public liability insurance covers the cost of legal action and compensation claims for injury or damage to your property while we deliver our services at your premises.
If there is a claim, there is an excess of £50 to be paid by the customer.
Find out more information on public liability insurance.
Complaints
We expect that a complaint relating unsatisfactory service, breakage/damage or theft be reported within 24 hours from the service date. Failure to do so may less entitle the customer to any refunds or recovery service.
Complaints should reported to the management team as soon as possible via email to admin@tidymyroom.com, with the subject: complaint.
Accessing and Changes to Our Site
We will not be liable if for any reason our site is unavailable at any time or for any period. We aim to update our site regularly, and may change the content at any time. Although we make reasonable efforts to up-date the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Use of Our Site and Website Links
You may link to our home page, provided you do so in a way that is fair and legal. It must not damage our reputation or take advantage of it. It must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them, or for any loss or damage that may arise from your use of them.
In the event that you knowingly place viruses or other material which is malicious or technologically harmful on to our site, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed virus or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material. If due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Jurisdiction
These terms of use and any dispute or claim arising out of or in connection with our company (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
If you have any questions or concerns regarding the terms listed above or require more information contact us.